Constructive communication in polarised conversation

Do you recognise this? In conversation with a colleague, it becomes apparent that you have widely divergent views. Instead of talking about it, you quickly change the subject, or hesitate to speak and withdraw from the conversation. Or maybe you do the opposite: you go straight into confrontation to prove your point. No matter how you respond, the conversation stalls, tension rises, and the relationship becomes increasingly strained. This is something you want to avoid, but how?

In this course, you will learn how to stay in contact with your interlocutor, even when your views or ideas differ widely and the conversation becomes difficult. Understanding each other's needs and listening without judgement or blame creates space for constructive dialogue. You learn not only how to convey your message clearly, but also how to really understand the other person.

Approach and content

We actively engage with practical exercises and insights that you can apply straight away, both at work and in your personal life.

In the course:

• You discover your own communication style and how it affects conversations
• You learn to deal with stress reactions in challenging conversations so that you can remain calm and communicate effectively
• You practice active and empathic listening, even when you do not feel heard
• You gain insight into the underlying needs behind judgements, both your own and those of others
• You learn to recognise your own needs while being mindful of those of others, without overstepping your own boundaries
• You develop skills for preventing conflicts or resolving them constructively
• You practice how to come to mutually beneficial solutions together

Target group

This course is designed for professionals who are committed to constructive cooperation and who want to avoid discussions by communicating empathically, even in challenging conversations. Whether you work in a team, are in a leader position, or frequently cooperate with others, this course will help you stay connected and find solutions together.

Tailor-made course

We tailor this course to organisations, departments and teams. By means of an intake, we first assess your needs and requirements. This helps us to work toward tailor-made solutions that really work, with a programme that is adapted to all involved.

The course is available on our premises, in-company, or online. A combination is also possible. The costs depend on your specific wishes. You will always receive a tailor-made quote.