Kuario: pay with your WUR card

Kuario is a virtual wallet that is linked to your WURcard. With the eWallet you can pay at the multifunctionals and at the hot drinks vending machines on campus.

Kuario is the payment app to manage your account balance. After topping up, use your WUR card to log in to a multifunctional and make your payment. To pay for a drink at the hot drink vending machines, you can scan the QR code on the machine and pay directly with the Kuario app on your phone.

Top-up eWallet with KUARIO

KUARIO is a payment app for topping up your WURcard. You can download the KUARIO app from Google Play or the App Store. You log in via the Sign in with Microsoft button and your WUR email address. Your KUARIO account is directly linked to your WURcard.

Advantages of KUARIO

The app allows you to top up your balance, view your transactions and upload documents for printing.

Frequently Asked Questions

How do I pay with my WURcard at a coffee machine?

You can pay with your WURcard or by scanning the QR code with the KUARIO app.

How can I use KUARIO?

KUARIO is simple, safe and fast. You can download the KUARIO app from Google Play or the App Store and create an account with your WUR email address. Dutch bank account holders can add credit via iDeal, whereas non-Dutch bank account holders use PayPal. You can top up your E-Wallet with €10, €20, €30, €40 or €50. There are no costs for topping up your credit using iDEAL. With Paypal you pay some transaction costs. In order to start using PayPal, you need to create a free account. Please see www.paypal.com

What do I do if my mobile phone is lost or stolen?

In the event that your mobile device is stolen, lost or damaged, you can download the app on another mobile device. After you have logged into your personal account, you will have access to your balance again.

How can I have my credit refunded?

  1. You can use the "Refund" option in the Kuario app to request a refund. Your credit will be transferred to your account number that was used to top up the balance. An administration fee will be charged for this transaction. These amount to 3.5% of the total refund amount with a minimum of 50 eurocent.
  2. To receive a refund when you don't have an active membership, you’ll need to send an email to refund@kuario.com. Please state the following in the email: - your IBAN account number - the ascription of the bank account - your WUR email address. An administration fee will be charged for this transaction. These amount to 3.5% of the total refund amount with a minimum of 50 eurocent.

For any questions, please mail the Servicedesk Facilities.

Can I transfer money to another KUARIO user?

Due to European regulations, it is no longer possible to transfer money to another Kuario member.

How can I view my transactions and balance?

The app takes you to the main menu of your KUARIO account. Click on "Transactions" and view expenses and income.

Is my money safe?

KUARIO is an accredited agent of Oonex SA, a payment institution licensed by the National Bank of Belgium. The funds of KUARIO users are secured in a separate bank account of Oonex SA. User funds are set apart from KUARIO's business operations. The credits are the property of the users and not of KUARIO BV. These funds are secured and are available at all times for possible return.

How will my personal data be protected?

The personal data that is processed in relation to the payment services are collected through the applications of Kuario B.V., part of Inepro Group B.V., and are processed under the responsibility of Wageningen University & Research (WUR). WUR has executed a data processing agreement with Kuario for this purpose. When using the payment systems, Kuario processes the following personal data: email adres . The processing of this personal data is necessary to execute the payment service.

The personal data will be processed by Kuario. Personal data collected through the use of the payment service will be treated confidentially and will be stored by Kuario and WUR for a maximum period of 7 years, or on first request of WUR, or until the agreement with Kuario is terminated, whichever is earlier.

WUR processes personal data in accordance with WUR’s Personal Data Protection Regulation, which you can find here. In the Regulation, you may also find further information on how you can exercise your rights under the GDPR. For further information on this privacy statement you may contact WUR’s Data Protection Officer through: dpo@wur.nl.

Can I send a print job directly from KUARIO?

Yes, it is possible to print from the KUARIO app on your phone or tablet. To do so, click on the printer icon. More information on printing can be found at: How to print, copy and scan?